+27 11 805 9288 info@tlou.co.za

Support

Post-warranty support care pack (1 year)

For any business-critical software, access to quality technical support throughout the whole product lifetime is a critical component of the overall solution. SMSEagle Post-warranty Support Care Pack service provides comprehensive services that increases the availability of your device and provides immediate help whenever you need it.

  • Commited Response time to Priority-1 issues – 2H
  • Commited Response time to Priority-2 issues – 8H
  • Commited Response time to Priority-3 issues – 24H
Post-warranty support care pack (2 year)

For any business-critical software, access to quality technical support throughout the whole product lifetime is a critical component of the overall solution. SMSEagle Post-warranty Support Care Pack service provides comprehensive services that increases the availability of your device and provides immediate help whenever you need it.

  • Commited Response time to Priority-1 issues – 2H
  • Commited Response time to Priority-2 issues – 8H
  • Commited Response time to Priority-3 issues – 24H
Post-warranty support care pack (3 year)

For any business-critical software, access to quality technical support throughout the whole product lifetime is a critical component of the overall solution. SMSEagle Post-warranty Support Care Pack service provides comprehensive services that increases the availability of your device and provides immediate help whenever you need it.

  • Commited Response time to Priority-1 issues – 2H
  • Commited Response time to Priority-2 issues – 8H
  • Commited Response time to Priority-3 issues – 24H
LTS Care Pack for NPE-device

For any business-critical software, access to quality technical support throughout the whole product lifetime is a critical component of the overall solution. SMSEagle Post-warranty Support Care Pack service provides comprehensive services that increases the availability of your device and provides immediate help whenever you need it.

“LTS Care Pack for NPE-device” provides continuous support until EOL scheduled for 31.12.2020.

  • Commited Response time to Priority-1 issues – 2H
  • Commited Response time to Priority-2 issues – 8H
  • Commited Response time to Priority-3 issues – 24H